"Any system that depends on reliability is unreliable." (p. 102)
"(…) the only group that can identify hazards consistently, accurately and dependably are those engaged in the operation under study." (p. 115)
"Nothing will kill [a safety Management System] faster than a system of bureaucratic requirements that seem to mandate action that is inadequate on the one extreme, or silly on the other." (p. 143)
Many people confuse the terms accountability and blame; these terms have substantively different meanings. In practice, accountability means that someone is responsible and answerable for an activity. (…) Blame goes further. Blame is accountability deserving of censure, discipline, or other penalty. (p.206)
Knowing is not enough: we must apply. Being willing is not enough; we must do.
Leonardo da Vinci (p. 251)